If there has been a problem with the delivery of your order or you wish to request a repair, please fill in the corresponding form below. We will answer your question as soon as possible.

NOT COMPLIANT DELIVERY FORM

CUSTOMER DETAILS:
These fields are required.
L /
REASON:
Required to indicate one reason, multiple reasons are possible.
Delivery document is missing, please send us a copy
Delivered material was not ordered by us
The goods were damaged
The carrier was informed by you?

YesNo
Please add your attachments here:
Allowed file formats: .jpg, .png, .pdf, each file can not be larger than 2MB.
 
The packaging was damaged
The carrier was informed by you?
YesNo
Please add your attachments here:
Allowed file formats: .jpg, .png, .pdf, each file can not be larger than 2MB.
 
The original PROF PRAXIS tape was present on the package
YesNo
Delivery does not match the order
IncompleteQuantity
Other, see comments

REPAIR REQUEST

Please submit a separate form for each device!
YOUR CUSTOMER DETAILS:
These fields are required.
REPAIR:
These fields are required.
Only one choice possible
Perform repair
Perform repair if the amount is less than euro
Price request
Warranty
Please add a sales invoice with purchase date. No valid warranty can be done without a valid sales receipt.
If the device is not repaired, €35 cutlery costs will be charged upon collection. You can send the defective device directly to our address. You also have the option to have the device picked up by our collection service. This service only applies to customers from Belgium (€11 excl. VAT) and Luxembourg (€18 excl. VAT). Please pack the appliance properly and attach a copy of the repair form. After submitting this form you will receive a copy by email.
Only one choice possible
Shipping by own transportPickup by Prof. Praxis N.V.