If there has been a problem with the delivery of your order or you wish to request a repair, please fill in the corresponding form below. We will answer your question as soon as possible.

NOT COMPLIANT DELIVERY FORM

CUSTOMER DETAILS:
These fields are required.
L /
REASON:
Required to indicate one reason, multiple reasons are possible.
Delivery document is missing, please send us a copy
Delivered material was not ordered by us
The goods were damaged
The carrier was informed by you?

YesNo
Please add your attachments here:
Allowed file formats: .jpg, .png, .pdf, each file can not be larger than 2MB.
 
The packaging was damaged
The carrier was informed by you?
YesNo
Please add your attachments here:
Allowed file formats: .jpg, .png, .pdf, each file can not be larger than 2MB.
 
The original PROF PRAXIS tape was present on the package
YesNo
Delivery does not match the order
IncompleteQuantity
Other, see comments

REPAIR REQUEST

Please submit a separate form for each device!
YOUR CUSTOMER DETAILS:
These fields are required.
REPAIR:
These fields are required.
Only one choice possible
Perform repair
Perform repair if the amount is less than euro
Price request
Warranty
Please add a sales invoice with purchase date. No valid warranty can be done without a valid sales receipt.
If the device is not repaired, € 20 costs will be charged + € 11 transport costs. You can send the defect device directly to our address. You also have the option to pick up the device by our external transport service. This service is only available for customers in Belgium and Luxembourg, the cost is € 11 (excl. VAT). (Price valid from 04/2017) Please pack the device properly and add a copy of the repair form. After you submit this form, you will receive a copy by mail.
Only one choice possible
Shipping by own transportPickup by Prof. Praxis N.V.